Talk about who you are and what your brand is all about. You can use this text to share details about a product or announcements that you'd like your customers to see.This Return & Refund Policy (“Policy”) applies to purchases made on StephanEarl.com and its affiliated storefronts operated by SearlStudio Group, LLC (“we,” “us,” “our”) including—

• Amazon Author Store
• Etsy Shops (Home Music Production, The Mystic Vibe)
• Payhip Storefronts (digital downloads)
• Fourthwall Merch Store (print‑on‑demand apparel and accessories)

Because our catalog includes both digital and physical products, and some are fulfilled through third‑party platforms, the return process differs slightly by product type and sales channel. The sections below spell out how returns, refunds, and exchanges work in plain English—no hidden gotchas.

1. Quick‑Look Summary

• Digital Downloads – e‑books, PDFs, music files, and sound‑library packs (including Sonic Buffet collections sold via Payhip). • Refunds: All sales are final once the download link is delivered. • Fixes: If a file is corrupted or inaccessible, contact us within 7 days and we’ll resend it or re‑enable the link.
• Print‑on‑Demand Merch – Apparel, mugs, posters, and similar items produced to order through Fourthwall or Printify. • Return window: 30 days from delivery. • Eligibility: Items must be unused, unwashed, and in original condition. Custom or personalized prints qualify only if defective. • Resolution: Refund to the original payment method or a free replacement.
• Physical Books & CDs – Titles or discs fulfilled via Amazon or Etsy warehouses. • Return window: 30 days from delivery. • Condition: Must come back in resaleable condition. Buyer covers return shipping unless the item arrived damaged or we shipped the wrong product. • Refund: Credited to the original payment method.
• Defective or Damaged Goods (any category) • Window: Report within 7 days of delivery and include clear photos. • Resolution: We cover return or replacement shipping and offer either a full refund or free replacement.

If a third‑party marketplace (e.g., Amazon, Etsy) provides a more generous return policy, that marketplace policy will override ours for that specific order.

2. Eligibility Criteria

1. Proof of Purchase — You must provide an order number or receipt.
2. Condition — Items must be in original condition—no stains, tears, or signs of use (except where defect is the reason).
3. Return Authorization (RMA) — Contact info@searlstudio.com before shipping anything back. Unannounced returns may be refused.
4. Timeliness — Requests made after the specified window cannot be honored.

3. Digital Products (No Returns, But We’ve Got Your Back)

• Because digital goods are instantly usable and cannot be “un‑downloaded,” we do not offer refunds or exchanges on e‑books, sound libraries, or music downloads. • If your file is corrupted, fails to download, or is otherwise unusable, email us within 7 days of purchase. We’ll verify the issue and send replacement files or re‑activate your download link.

4. Print‑on‑Demand & Custom Items

Print‑on‑demand gear (produced via Fourthwall or similar) is made just for you. Therefore:

• Size / Color Exchanges — We do not accept returns for ordering the wrong size or color. Please check sizing charts carefully.
• Quality Issues — Misprints, damaged garments, or incorrect items qualify for a free replacement or refund. Send clear photos within 7 days of delivery.

5. Physical Books, CDs & Other Stocked Goods

• Change‑of‑Mind Returns: Within 30 days, ship the item back in new condition. You are responsible for return postage. Once received and inspected, we issue a refund (minus original shipping costs).
• Damaged in Transit: Contact us within 7 days with photos of the damage and packaging. We’ll arrange a pre‑paid label or immediate replacement.

6. Gifts

If the item was marked as a gift at checkout and shipped directly to you, you’ll receive a gift credit for the value of your return once we receive the item. If the item wasn’t marked as a gift, the refund goes to the original purchaser.

7. How to Initiate a Return or Replacement

1. Email info@searlstudio.com with:

• Order number and sales channel (Amazon, Etsy, Payhip, Fourthwall, Website)
• Item(s) you wish to return or report
• Reason for return (e.g., wrong size, damaged, defective)
• Clear photos if the product is damaged or misprinted

1. Await our reply with an RMA number and instructions.
2. Ship the item (if required) using the label or method we provide. Package it securely to prevent transit damage.
3. Once we receive and inspect the item, we’ll process your refund or send your replacement within 5–7 business days.

8. Refund Timelines

• Credit/Debit Card: 3–10 business days after approval.
• PayPal: Typically same day after approval.
• Store Credit / Gift Card: Issued immediately upon approval.

9. Non‑Returnable Items

• Downloaded digital content (after delivery)
• Personalized or custom‑printed merchandise (unless defective)
• Opened CDs or software where the seal is broken
• Gift cards or store‑credit vouchers

10. EU / UK Consumer Rights

If you are an EU or UK resident purchasing directly from StephanEarl.com, you have a 14‑day “right of withdrawal” for most physical goods. Digital downloads are exempt once delivery begins. To exercise this right, email info@searlstudio.com with your order details within 14 days of delivery.

11. Shipping Costs

• Defective / Incorrect Items: We cover replacement or return shipping.
• Change of Mind: You pay return shipping; original shipping fees are non‑refundable.
• International Returns: Mark the parcel “RETURNED GOODS” to avoid customs charges. We do not reimburse customs fees incurred due to mis‑labeling.

12. Contact

Questions? Reach us at info@searlstudio.com or write to:

Returns Department

SearlStudio Group, LLC

5840 Red Bug Lake Road #2080

Winter Springs, FL 32708 USA